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Frequently asked questions

Spectulise nameservers

The Spectulise nameservers are:

Spectulise Server 1

ns1.spectulise.com
ns2.spectulise.com

Spectulise Server 2

ns1.conceptulise.com
ns2.conceptulise.com

If you are unsure of which you are on, please contact us or refer to your hosting welcome email.

Your domain name will need to point to these nameservers - this can normally be done in the control panel of the company who host your domain name.

Control panel

To login to your control panel to manage your account go to:

www.yourdomain.com/cpanel

Use your account username and password to login.

FTP address

FTP (File Transfer Protocol) is the most common method for uploading files to a web server. There are many pieces of FTP software available and Windows Explorer (part of Windows) can be used as an FTP client.

For extra security, FTP access is disabled by default and first needs to be enabled in your hosting control panel.

To use FTP you will need to login to your hosting control panel, scroll down to the ‘Security’ section and click the link labelled ‘FTP Lock’. In here you can choose to turn FTP access on in the following ways:

Following this you can login to your account using your FTP software at:

ftp.yourdomain.com

Use your account username and password to login.

Files for public access (your website) should be uploaded to the public_html directory. Files and directories outside the public_html directory are not accessible to the public. The www directory is just a link to the public_html directory. 

You can set-up extra ftp accounts with different restrictions within your control panel.

Email

To create email accounts login to your control panel and click 'Add / remove email accounts'.

The details to manually set-up your email account in your email program are below:

Incoming mail (POP3): mail.yourdomain.com
Outgoing mail (SMTP): mail.yourdomain.com
Username: your email address for that account
Password: your password for that account

In Outlook you must also tick the box which says ‘My outgoing server (SMTP) requires authentication’ in the advanced server settings.

To avoid emails building up on the server, ensure emails are set to be downloaded and removed from server. This will help to keep your account size low.

Webmail

You can view your email online anywhere using a web browser:

www.yourdomain.com/webmail

Then login using the username and password for the email account that you wish to view.


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